Shipping
Thank you for joining the Oneul family! To ensure a smooth shopping experience, please review our shipping policy below.
1. Shipping Destinations
We currently ship exclusively to the contiguous United States. Unfortunately, we do not offer international shipping at this time. We appreciate your understanding.
2. Order Processing
Our team works diligently to process and ship your orders promptly. You can expect your order to be shipped within 1-3 business days from the date of purchase. Please note that weekends and holidays may affect processing times.
3. Shipping Costs
At Oneul, we offer flat rate shipping fees based on distance. These flat rates provide straightforward and transparent shipping costs, ensuring a hassle-free shopping experience.
4. Shipping Methods
We collaborate with reputable carriers including UPS and USPS to ensure that your products are shipped safely and reliably to your door. Rest assured, your Oneul fashion finds will reach you in excellent condition.
5. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your delivery.
6. Estimated Delivery Times
Estimated delivery times may vary depending on your location. Please refer to the estimated delivery times provided during the checkout process. While we make every effort to meet these estimates, please note that actual delivery times may occasionally differ due to unforeseen circumstances.
7. Order Delays
In rare cases, there may be delays in order processing or shipping. If your order experiences a significant delay, we will do our best to notify you promptly and provide updates on the status of your shipment.
8. Shipping Restrictions
Please be aware that we cannot ship to P.O. boxes or APO/FPO addresses at this time. We apologize for any inconvenience this may cause.
9. Shipping Charges
Shipping charges are non-refundable unless there was an error on our part or an issue with the product received. If you believe you qualify for a refund of shipping charges, please contact us at oneul.co@gmail.com.
10. Contact Us
If you have any questions or require further assistance regarding our shipping policy, please do not hesitate to contact us. We are here to help and ensure your shopping experience with Oneul is enjoyable.
Thank you for choosing Oneul for your fashion needs. We look forward to serving you!